FAQs
Frequently Asked Questions (FAQ)
🔹 1. Where do you ship?
We ship across Bangladesh and select international locations. Shipping options appear at checkout.
🔹 2. How long does delivery take?
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Inside Dhaka: 2–4 business days
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Outside Dhaka: 3–7 business days
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International: 7–14 business days (via express courier)
🔹 3. What is your return policy?
Returns accepted within 7 days of delivery. Items must be unused and in original condition. Read our Return Policy.
🔹 4. Do you offer exchanges?
Yes, based on stock availability. Contact us with your order ID to request an exchange.
🔹 5. How do I track my order?
Once shipped, you’ll receive a tracking link via SMS or email. You can also contact us directly.
🔹 6. How do I contact support?
Email us at hello@handsandhead.com or message us on our social media pages.
🔹 7. Are your products limited edition?
Yes. Most of our drops are seasonal or limited, so once they’re gone, they’re gone.
🔹 8. Do you take custom orders?
Currently, we don’t offer custom orders — but you can suggest ideas or collabs anytime.