FAQs

Frequently Asked Questions (FAQ)

🔹 1. Where do you ship?

We ship across Bangladesh and select international locations. Shipping options appear at checkout.

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🔹 2. How long does delivery take?

• Inside Dhaka: 2–4 business days

• Outside Dhaka: 3–7 business days

• International: 7–14 business days (via express courier)

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🔹 3. What is your return policy?

Returns accepted within 7 days of delivery. Items must be unused and in original condition. Read our Return Policy.

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🔹 4. Do you offer exchanges?

Yes, based on stock availability. Contact us with your order ID to request an exchange.

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🔹 5. How do I track my order?

Once shipped, you’ll receive a tracking link via SMS or email. You can also contact us directly.

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🔹 6. How do I contact support?

Email us at hello@handsandhead.com or message us on our social media pages.

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🔹 7. Are your products limited edition?

Yes. Most of our drops are seasonal or limited, so once they’re gone, they’re gone.

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🔹 8. Do you take custom orders?

Currently, we don’t offer custom orders — but you can suggest ideas or collabs anytime.