FAQs

Frequently Asked Questions (FAQ)

🔹 1. Where do you ship?

We ship across Bangladesh and select international locations. Shipping options appear at checkout.


🔹 2. How long does delivery take?

  • Inside Dhaka: 2–4 business days

  • Outside Dhaka: 3–7 business days

  • International: 7–14 business days (via express courier)


🔹 3. What is your return policy?

Returns accepted within 7 days of delivery. Items must be unused and in original condition. Read our Return Policy.


🔹 4. Do you offer exchanges?

Yes, based on stock availability. Contact us with your order ID to request an exchange.


🔹 5. How do I track my order?

Once shipped, you’ll receive a tracking link via SMS or email. You can also contact us directly.


🔹 6. How do I contact support?

Email us at hello@handsandhead.com or message us on our social media pages.


🔹 7. Are your products limited edition?

Yes. Most of our drops are seasonal or limited, so once they’re gone, they’re gone.


🔹 8. Do you take custom orders?

Currently, we don’t offer custom orders — but you can suggest ideas or collabs anytime.